1. Who we are

Stream Outdoor is an Australian outdoor advertising business operating a national network of digital and classic billboard sites. Our contact details are set out in the Contact us section below.

• Business: Stream Outdoor
• ABN: 12 633 466 832
• Website: streamoutdoor.com.au

2. What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we may collect include:

• Your name, business name and job title;
• Contact details such as email address, phone number and postal address;
• The content of enquiries you make about our advertising sites or services;
• Billing, account and transaction information where you become a customer;
• Technical and usage information collected automatically when you visit our website, such as your IP address, device and browser type, pages viewed, and referring URLs; and
• Any other information you choose to provide to us.

We do not generally collect sensitive information (such as health, racial, political or similar information). If we ever need to, we will only do so with your consent and where permitted by law.

3. How we collect your information

We collect personal information in a number of ways, including when you:

• Submit an enquiry or booking request through our website forms;
• Email, call or otherwise contact us directly;
• Enter into, or negotiate, an advertising agreement with us;
• Interact with our website, which may use cookies and analytics tools; and
• Provide information to us in the course of an ongoing business relationship.

Where it is reasonable and practicable, we will collect personal information directly from you. In some cases we may collect information from third parties (for example, a media agency acting on your behalf), and we will handle that information in accordance with this policy.

4. Why we collect and use your information

We collect, hold and use personal information so that we can:

• Respond to your enquiries and provide quotes for advertising sites;
• Provide, manage and administer our advertising services;
• Process bookings, invoicing and payments;
• Communicate with you about your enquiry, campaign or account;
• Improve our website, services and customer experience;
• Send you marketing communications where you have consented (see below); and
• Meet our legal, regulatory and contractual obligations.

5. Direct marketing

From time to time we may use your contact details to send you information about our sites, availability, offers and news that we think may be of interest to you. You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails, or by contacting us using the details below. We will action your request within a reasonable timeframe.

6. Disclosure of your information

We do not sell your personal information. We may disclose your personal information to:

• Our employees, contractors and related entities who need it to do their jobs;
• Third-party service providers who support our business — for example web hosting, IT, email, CRM, analytics and payment providers;
• Professional advisers such as accountants and lawyers;
• Government, regulatory or law enforcement bodies where required or authorised by law; and
• Any party to whom disclosure is required or permitted under the Privacy Act or other applicable law.

Where we engage service providers, we take reasonable steps to ensure they handle your information consistently with the APPs.

7. Overseas disclosure

Some of the third-party providers we use (for example cloud hosting or analytics services) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information is handled in a manner consistent with the APPs. By providing your information to us, you consent to this disclosure where it is necessary to deliver our services.

8. Cookies and website analytics

Our website uses cookies and similar technologies to help it function, remember your preferences, and understand how visitors use the site. Cookies are small text files stored on your device. We may also use analytics tools (such as Google Analytics) that collect information about your use of the website in an aggregated form.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website. Our interactive site map also loads mapping tiles from third-party providers (such as OpenStreetMap and CARTO), which may collect technical information such as your IP address to deliver the map.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit through a link from ours.

10. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include secure systems, access controls and staff confidentiality obligations.

No method of transmission over the internet or electronic storage is completely secure, so while we strive to protect your information we cannot guarantee absolute security. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, after which we take reasonable steps to destroy or de-identify it.

11. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We may need to verify your identity before providing access, and in some circumstances we may be unable to provide access or correction as requested — if so, we will explain why in writing.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in the first instance so we can investigate. We will respond within a reasonable period and work with you to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, by phone on 1300 363 992.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the “Last updated” date at the top. We encourage you to review it periodically.